Privacy Policy

Privacy Policy

Privacy Policy for "decorozo.com"

Effective Date: 
Last Updated: 16 May 2026

At [STORE NAME "decorozo.com"], customer privacy is taken seriously. This Privacy Policy explains how personal information is collected, used, shared, stored, and protected when customers visit the website, place an order, create an account, contact support, or otherwise interact with the store.

This Policy is intended to be transparent and readable for customers while supporting compliance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023.

By using this website, customers agree to the terms of this Privacy Policy to the extent permitted by applicable law.

1. Information collected

The store may collect personal information that customers voluntarily provide, including name, phone number, email address, billing address, shipping address, and any details submitted while placing an order, creating an account, subscribing to marketing communications, or contacting customer support.

The store may also collect transaction-related information such as order history, payment method details, and purchase preferences. Under Indian privacy rules, sensitive personal data can include passwords and financial information such as bank account or card details, although payment processing for online transactions may be handled by secure third-party payment providers rather than stored directly by the store.

In addition, certain technical information may be collected automatically when customers use the website, such as IP address, browser type, device information, operating system, referral source, pages viewed, session behavior, and approximate location derived from technical signals.

2. How information is collected

Information may be collected in the following ways:

  • When a customer places an order.

  • When a customer creates or updates an account.

  • When a customer subscribes to emails, promotions, or alerts.

  • When a customer fills out a form, contacts support, or submits feedback.

  • When a customer interacts with cookies, pixels, analytics tools, or similar technologies on the website.

  • When third-party partners such as payment gateways, shipping providers, or marketing tools send operational information back to the store.

3. How information is used

Customer information may be used for legitimate business purposes such as processing orders, arranging delivery, confirming payments, handling returns, providing customer service, sending transactional notifications, improving website performance, preventing fraud, and complying with legal obligations. Indian privacy guidance emphasizes purpose limitation, transparency, and collecting only information needed for clearly stated reasons.

The store may use personal information to:

  • Process and fulfill orders.

  • Verify identity and reduce fraud risk.

  • Send order confirmations, shipping updates, and service messages.

  • Respond to questions, complaints, or support requests.

  • Personalize the shopping experience.

  • Improve products, website usability, advertising, and customer service.

  • Send promotional messages, newsletters, or offers where permitted by law or based on customer choice.

  • Maintain internal records and comply with tax, accounting, legal, and regulatory requirements.

Personal information will not be used for purposes unrelated to the reasons for which it was collected, except where required or permitted by law.

4. Cookies and similar technologies

The website may use cookies, pixels, tags, and similar technologies to remember customer preferences, keep items in the cart, enable account features, measure traffic, understand browsing behavior, and improve marketing effectiveness.

Cookies may be used for:

  • Essential website functionality.

  • Shopping cart and checkout support.

  • Login/session management.

  • Analytics and performance measurement.

  • Advertising and remarketing.

  • Preference storage, such as language or device settings.

Customers can usually control or disable cookies through their browser settings. Disabling some cookies may affect certain website features, including checkout, login, or personalized content.

5. Third-party services

The store may share information with trusted third-party service providers only as needed to operate the business, deliver orders, process payments, provide analytics, run marketing campaigns, host the site, or comply with legal obligations. Indian rules generally require disclosure practices in the privacy policy and restrict disclosure of sensitive personal data without consent unless required by contract or law.

Third-party service providers may include:

  • Payment gateways and payment processors.

  • Shipping, logistics, and courier partners.

  • E-commerce platform providers.

  • Website hosting and cloud storage providers.

  • Email, SMS, and marketing automation tools.

  • Analytics and advertising partners.

  • Fraud prevention and security service providers.

  • Professional advisers, auditors, and legal consultants where necessary.

These third parties may have their own privacy policies and data handling practices. Customers are encouraged to review those policies separately where relevant.

6. Payment information

The store may use third-party payment processors to complete transactions securely. Where payment information is processed by those providers, the store may not store full card details on its own servers.

Customers should review the payment provider’s privacy and security practices before completing a transaction. If any payment information is stored or processed directly, reasonable security practices will be applied in line with applicable Indian law.

7. Data retention

Personal information may be retained for as long as necessary to fulfill the purposes described in this Policy, including order fulfillment, warranty or return support, customer service, recordkeeping, tax compliance, fraud prevention, dispute resolution, and legal compliance. Indian privacy materials also emphasize storage limitation and that data should not be kept longer than necessary for the authorized purpose.

When information is no longer required, it may be deleted, anonymized, or securely archived, subject to legal or operational retention requirements.

8. Data security

The store uses reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. The SPDI Rules specifically require reasonable security practices and procedures, and Indian privacy guidance notes that failure to properly maintain security safeguards can lead to liability.

Security measures may include:

  • Restricted access to personal information.

  • Password protection and account controls.

  • Secure payment integrations.

  • SSL or similar encryption during transmission where available.

  • Internal monitoring for misuse or suspicious activity.

  • Vendor and platform-based security controls.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

9. Customer rights

Depending on applicable law and the nature of the data processed, customers may have rights relating to their personal information. Indian privacy materials describe rights such as consent withdrawal, access, correction, updating inaccurate information, grievance redressal, and, under evolving DPDP guidance, requests concerning deletion and other data-handling actions through publicly available mechanisms.

Subject to legal and operational limitations, customers may request to:

  • Access personal information held about them.

  • Correct or update inaccurate or incomplete information.

  • Withdraw consent where processing is based on consent.

  • Request deletion of personal information when it is no longer necessary or where consent has been withdrawn, subject to legal retention obligations.

  • Opt out of promotional communications.

  • Raise complaints or grievances regarding privacy practices.

To exercise these rights, customers may contact:
Email: sell@decorozo.com
Address: DMC Enterprises, Shop No.4, Naik Plaza, Vasant Nagar, Jawahar Colony, Chhatrapati Sambhajinagar, Maharashtra-431001(India)

The store may request reasonable identity verification before acting on certain requests.

10. Marketing communications

If customers subscribe to newsletters, promotional emails, SMS messages, or other marketing, the store may use contact information to send offers, product launches, abandoned cart reminders, and updates about the brand.

Customers may opt out of marketing communications at any time by using the unsubscribe link in emails, replying as instructed in messages, or contacting the store directly at [EMAIL ADDRESS "sell@decorozo.com"].

Even if a customer opts out of marketing, service-related communications such as order confirmations, delivery updates, return notifications, or account security messages may still be sent where necessary.

11. International data transfers

Because the store may sell to customers in multiple countries and may use international technology or logistics providers, personal information may be processed or stored outside the customer’s local jurisdiction. The SPDI Rules discuss transfers to entities in or outside India where the receiving party provides the same level of data protection and the transfer is necessary for contract performance or based on consent.

By using the website and submitting information, customers acknowledge that such transfers may occur where necessary to operate the business, fulfill orders, or provide customer support, subject to applicable legal safeguards.

12. Children’s privacy

The website is not intended for children who are not legally able to provide valid consent under applicable law. Personal information should not knowingly be collected from children without authorization from a parent or lawful guardian where required.

If it becomes known that information has been collected from a child in a manner not permitted by law, reasonable steps may be taken to delete that information.

13. Third-party links

The website may contain links to third-party websites, social media pages, brand pages, payment pages, or external services. The store is not responsible for the privacy practices, content, or security of those third-party sites.

Customers should review the privacy policies of any third-party site before providing personal information there.

14. Grievances and complaints

Indian privacy rules contemplate a grievance mechanism and publication of contact details for complaints on the website. The SPDI Rules specifically require a grievance officer/contact mechanism and response to complaints within one month.

For any privacy concern, complaint, correction request, or data-related question, customers may contact:

Store Name: [ "DMC Enterprises"]
Email: "sell@decorozo.com"]
Business Address: "Shop No.4, Naik Plaza, Vasant Nagar, Jawahar Colony, Chhatrapati Sambhajinagar, Maharashtra-431001(India)

The store will aim to review and respond within a reasonable time and in accordance with applicable legal requirements.

15. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in business operations, legal requirements, platform practices, or data handling processes.

Any updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes become effective may constitute acceptance of the revised Policy, to the extent permitted by law.

16. Contact information

For questions about this Privacy Policy or personal information practices, please contact:

[STORE NAME "DMC Enterprises"]
Email: sell@decorozo.com
Business Address: Shop No.4,Naik Plaza, Vasant Nagar, JawaharColony, Chhatrapati Sambhajinagar, Maharashtra-431001(India).